Withdraw from a purchase
A consumer may withdraw within the withdrawal period, as a rule 14 days of the contract’s conclusion, that is of the payment, on the billing page or through the link in the order’s e-mail.
Step by step
- Open “Billing”. Each purchase you may still withdraw from shows the date to do it by and “Withdraw from the contract”.
- Confirm or fill in your name and the e-mail for the confirmation, and confirm the withdrawal.
- Without signing in, open the link in the order’s e-mail. The page shows the contract, your name and e-mail; check them and choose “Confirm withdrawal from the contract”.
- The confirmation with its content and time comes by e-mail, and the refund follows on the card you paid with.
Good to know
If you did not ask us to start at once, the whole payment is refunded. If you did, the part for the time already used is kept, and of API requests only the unused ones are refunded.
Withdrawing from a plan ends the subscription and the account moves to the free plan with all its data.
A business purchase cannot be withdrawn from; cancel the subscription instead.
Related articles
- Billing: plan, card and invoicesEverything about what the account pays for: the plan and its renewal, the card, the invoices and the purchases you may still withdraw from.
- Buy a plan, extra users or API requestsChoose a plan on the Plan page, say who pays, check the summary and pay on the payment provider’s page.