Issuing to a customer outside the EU
Before an invoice goes directly to a customer outside the EU, commerce checks that the customer’s country, state or locality is still open.
Step by step
- Choose “Issue” as usual. In the studio’s account the document waits a moment while commerce checks its counters for the customer’s territory.
- When the territory is open, the document is issued.
- When a counter has closed it, or commerce does not answer within 10 seconds, the document stays a draft, the message says why and a to-do is added.
- For a customer in the United States, fill in the state on the contact; without it the check cannot answer.
Good to know
Documents commerce creates for its own sales are not checked again: commerce checked them before the payment.